Koogle’ s Fair Treatment and Respect Policy Drivers & Riders
Driver or Rider, we should all always feel safe and welcome. That’s why discrimination of any sort is not tolerated. Be respectful regardless of differences in culture, language, religion, accents, gender and speech patterns, disability, age, colour, marital status, national origin, race, sex or sexual orientation, treat each other with dignity and respect.
Inappropriate behaviour, Physical Contact, and sexual assault
Hitting, hurting, or intending to hurt anyone is never allowed. Everyone is expected to always respect each other’s personal space and privacy. Below are some examples of inappropriate behaviours, but is not limited to:
Do not touch or flirt with anyone while you are working
Do not make comments or behave inappropriately that can make the other person uncomfortable such as, whistling, nudging, winking and sexual gestures
Be always professional to avoid awkward situation as certain conversations may seem harmless but could be perceived as offensive by other party
Do not ask unrelated personal questions about the other person
Avoid discussing or commenting on your own or other person’s sexual life
Sexual assault or sexual harassment or sexual misconduct of any kind is prohibited
Threatening, rude, disrespectful, aggressive, confrontational, and harassing behaviour is not allowed
Remain calm, don’t lose temper to avoid any argument
Speak clearly for passenger to understand
Don’t take any insults or offensive language seriously.
Zero Tolerance for Drugs & Alcohol
Koogle does not tolerate the use of drugs or alcohol by drivers while using the platform.
What leads to deactivation? Anyone that drives on the platform having used. drugs or alcohol will have their account deactivated. Koogle may also deactivate the account of a driver who receives several unconfirmed complaints of drug or alcohol use.
Use of dash cams that record video and/or audio
Depending on your local laws and regulations, drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Koogle, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:
Riders entering a rideshare vehicle with a dashcam may be concerned about how the video, their image, or conversations captured by a dashcam will be used. In some locations, local laws and regulations require that a rider provide consent to being recorded. Please check your local laws to understand your responsibilities.
Sharing or streaming a person's image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety teams.
Soliciting and touting
There are a lot of factors that can cause crashes — speeding, drink driving and fatigue to name a few. What many people don’t realise is that distracted drivers can be just as dangerous. You need to focus at all times when you’re behind the wheel.
Distracted drivers are a danger not only to themselves and their passengers but to other road users as well. It only takes a split second to lose your concentration. Some common distractions when driving are:
- talking on your mobile phone
- reading or sending a text on your mobile phone
- changing your radio station or scrolling to a song in your playlist
- attending to children in the backseat.
Having a mobile phone in your hand or resting it on any part of your body while driving is illegal. This applies to all drivers at all times regardless if the phone is on or in use. If you’re caught you will get a significant fine and demerit points. Learn more about mobile phone rules.
Here are some tips to help you avoid becoming distracted while you drive:
- Install a phone mount or holder — that way you can drive and concentrate on the road more safely, but don’t forget to keep concentrating on driving. In some states drivers under 25 years of age can't use a mobile phone while driving, including hands-free, headsets or loudspeaker. Their passengers are also not allowed to use a phone's loudspeaker.
Find out more about the dangers of driver distractions by visiting StreetSmarts.
BEA transport authority Queensland https://www.tmr.qld.gov.au/bea