HELP CENTER

Good things happen when people can move, whether across town or toward their dreams. Opportunities appear, open up, become reality.

  1. TRIPS ISSUES AND ADJUSTMENTS

    At Koogle, we are committed to the safety of everyone using the Koogle platform - - riders and drivers. If you were involved in an accident, please make sure that you and all parties involved are safe. Please notify the police and paramedics if necessary. To help us understand what happened, please answer the following questions. At the time of the accident

    If you have any issue's or question regarding your trip, which may include incorrect fare charges or issue with Driver, please send contact our support team with your trip detail's and we will look into the matter for you.

  2. HOW TO REQUEST A RIDE

    2.1 Enter your destination address in the "Where to?" box, or tap a shortcut icon at the bottom of your screen. Shortcuts include recent destinations from your ride history or custom "Saved Places" you can set in your app

    2.2 Your default pickup point is set to your current GPS location. If you are not being picked up at your current location, tap your pickup location on the map and update the address

    2.3 Use the slider at the bottom of your screen to toggle between available vehicle options (for example, Economy or Premium)

    2.4 Tap "Request." You may be asked to confirm your pickup location.

    2.5 Wait for a driver to accept your request.

    2.6 When your request has been accepted, you'll see your driver's location on your map and an estimated time of arrival at your pickup location

    2.7 Your app will notify you when your driver is close to your pickup location In some cities, you can also request a ride to more than one destination.

  3. GET A PRICE ESTIMATE FOR YOUR TRIP

    You can get a fare estimate in the rider app by following these steps:

    3.1 Enter your destination address in the "Where to?" box

    3.2 Your default pickup point is set to your current GPS location. If you are not being picked up at your current location, tap your pickup location on the map and update the address

    3.3 Use the slider at the bottom of your screen to toggle between available vehicle options (for example, Economy or Premium)

    3.4 Fare estimates are displayed directly below each vehicle option. If dynamic pricing is currently in effect at your pickup location, it will be included in the estimated fare amount. These estimates do not include any promotions that are active on your account. Please keep in mind that traffic, weather, or any factors that extend the distance or duration of your ride can contribute to a difference between your estimated and actual fare. You can also visit the link below to get a fare estimate for any city around the world where Koogle is available.

  4. SCHEDULING A RIDE IN ADVANCE

    Koogle now includes the option to schedule a ride 15 minutes to 30 days in advance using the Scheduled Rides feature.

    HOW SCHEDULED RIDES WORK

    The Scheduled Rides feature allows you to select a 10 minute pickup window for a driver to come pick you up. A driver will be requested on your behalf before the start of your 10 minute window so that it arrives in the window and you're on your way to your destination. Scheduling a ride in advance does not guarantee you'll be connected with a driver. In the rare case a driver cannot be found, you'll be notified at the end of your selected time window.

    HOW TO SCHEDULE

    1. Tap the car icon with the clock located just to the right of the "Where to?" bar Select a date and a 10 minute window of time.
    2. Tap SET PICKUP TIME
    3. The pickup location will automatically set to your current location. Tap "Current Location" to edit the pickup location. You'll have to move where the cursor is set.
    4. Set your destination
    5. Review your fare estimate and tap SCHEDULE.

    CHANGING OR CANCELLING YOUR RIDE

    1. In the app menu, tap Your Trips.
    2. Select Upcoming
    3. Select EDIT TIME or CANCEL RIDE You can change or cancel your request at any point before being

    WHERE & WHEN IS THIS AVAILABLE ?

    You can schedule a ride in nearly all cities where Koogle is available.Check your app to see if Scheduled Rides is available in your area.You can use Scheduled Rides for trips to the airport, but they are not currently available when leaving an airport.If you're leaving an airport you can still request a ride on-demand as you normally would. Scheduled Rides are available at all times of the day.

  5. DELETING YOUR ACCOUNT

    If you choose to delete your account, please be aware that this action is permanent and cannot be undone. All your data, including ride history, payment information, and personal details, will be permanently removed from our system.

    Before proceeding, ensure that you have resolved any outstanding issues or concerns with your account. If you are sure you want to delete your account, please click the button below.

    Delete Account